Shipping policy

We've put a little table together below to help answer any questions you might have about our shipping options. If we haven't quite covered it all and you're looking for a more specific answer, feel free to contact us.

We always aim to dispatch orders within 3 working days of an order being placed, we then hand the orders and control from that point on over to one of our shipping partners.

Whilst the vast majority of the parcels we send reach their destinations within the usual delivery times, very occasionally parcels get delayed and take a little longer than normal. Please be patient but, if after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch and we will happily investigate. We send all packages by services with a tracking number - your tracking number can be obtained from Dwtea.

To contact us email us on info@dwtea.com